Refund policy

Refund & Return Policy

Last Updated: August 15, 2026

At Avelle, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the conditions below.

15-Day Return Period

You may request a return within 15 days from the date your order is delivered.

Returns requested after 15 days from delivery will generally not be accepted, except where a different remedy is required under applicable law.

Return Conditions

To be eligible for a return, the product should generally:

Be unused and in its original condition.
Be returned with its original packaging, tags, accessories, and other items supplied with the order.
Not be damaged, altered, washed, used, or otherwise compromised by the customer.
Be accompanied by the relevant order details or proof of purchase.

Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, or other product-specific restrictions. Where applicable, such restrictions will be stated on the product page.

Damaged, Defective, Wrong, or Misdescribed Products

If you receive a product that is damaged, defective, incorrect, counterfeit/spurious, or materially different from what was advertised or ordered, contact us as soon as possible.

Please provide your order number and clear photographs/videos of the product and packaging where appropriate.

After reviewing the issue, Avelle may provide a replacement, return, refund, or another appropriate remedy, subject to applicable law.

How to Request a Return

To request a return, contact us at:

Email: kartiknagani17@gmail.com
Phone: +91 8305753703

Please include:

Your order number
The product you wish to return
The reason for the return
Photographs/videos where relevant

We will provide further instructions if your return request is approved.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, the customer may be responsible for the cost of returning the product.

Return shipping instructions will be provided after your return request is reviewed.

Refunds

Once an approved returned product is received and inspected, we will process the applicable refund.

Refunds may take up to 10 days to be processed after the refund has been approved.

The actual time for the funds to appear in your account may also depend on your bank, payment provider, or card issuer.

Unless otherwise required by applicable law, shipping charges and other non-refundable charges may not be refunded.

Cancellation

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Changes to This Policy

Avelle reserves the right to update this Refund & Return Policy from time to time. The latest version published on this website will apply to future purchases.

For questions regarding returns or refunds, contact: